We're always looking for qualified people to join our team. We’re continuing to develop and strengthen our service offerings to meet our clients’ needs. If you have initiative, determination and experience in one of the following areas, we’d like to hear from you. If want to join the adventure but none of the job vacancies match what you're looking for? Why not send us your CV? We offer internships and employment, and we're always looking for new talent!
Support Technician
Remote, Part-time. Responsible for delivering technical support to customers over chat, phone, and support tickets. Requires a strong understanding of technical troubleshooting and excellent customer service skills. View More
SEO/Marketing Intern
Toronto, Full-time. Create SEO-relevant content, manage social media, and assist with press relations. Ideal for those looking to gain experience in digital marketing. View More
Bloggers
Remote, Part-time. Write engaging blog posts on various topics. This role is great for individuals with a passion for writing and sharing ideas. View More
Work From Home
Flexible work hours and ability to work from home.
Time Off
With generous time off you can take the time you need to enjoy a vacation.
Healthcare
A selection of health and wellness benefits to keep you well.
Grow Your Career
Grow your skills and expand your knowledge with industry-leading training.
Product Discounts
Get discounts on software, hosting, and other products.
Get Active
We sponsor and support a wide variety of sports and activities.
Support Technician
Responsible for delivering a great customer experience. The first point of contact is to provide technical and non-technical support to customers over chat, phone, and via support tickets. Responsible for responding to the Thexyz global support ticket queues and completing first-line resolution. Expected to follow the process, display good judgment in decisions, and create and maintain customer loyalty by going above and beyond the customer’s expectations. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Your tasks will include:
- Receive support requests (phone/ticket/chat) according to triage procedures
- Troubleshoot client issues via phone, remote tools, and email to understand and resolve service issues
- Work on level-appropriate tickets (e.g., system resources, internal requests) and escalate tickets according to protocol
- Respond quickly to customer events and emergencies, which may lead to fluctuations in workflow
Person Specification: Skills and Knowledge
- Broad current knowledge of Thexyz, its operations, and service offerings
- Familiarity with ticketing systems
- Basic knowledge of Thexyz product portfolio and associated technologies, along with a basic understanding of networking, Windows, and Linux systems, IIS, Apache, MySQL, FTP, SSH, RDP, PHP, and DNS function
- Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities
- Understands how the assigned duties relate to others in the team and how the team integrates with others
- Strong customer service and critical thinking skills
- Support with press relations
Experience:
- 2-4 years of customer support experience in an IT or technical environment highly preferred.
Let's change the Internet and bring privacy back to the people! We are looking forward to your application.
Apply NowSEO/Marketing Intern
For our location in Toronto, Canada, we are looking for an SEO/Marketing Intern for 3 months in full-time ($450/month). Subsequent part-time employment is possible.
Your tasks will include:
- Creating SEO-relevant content for our website/blog
- Revising content according to SEO criteria
- Creating social media posts
- Support with press relations
Let's change the Internet and bring privacy back to the people! We are looking forward to your application.
Apply NowTranslators
Translating our product guides and content into various languages is a never-ending task. If you would like some experience on your CV or Resume for translating some content for us, then please apply for this volunteer role.
The ideal volunteer will demonstrate:
- Ability to open and read HTML and PHP files
- Solid proficiency in English (our primary language)
Let's change the Internet and bring privacy back to the people! We are looking forward to your application.
Apply NowBloggers or Content Writers
Translating our product guides and content into various languages is a never-ending task. If you would like some experience on your CV or Resume for translating some content for us, then please apply for this volunteer role.
The ideal volunteer will demonstrate:
- Ability to open and read HTML and PHP files
- Solid proficiency in English (our primary language)
Let's change the Internet and bring privacy back to the people! We are looking forward to your application.
Apply NowOur Recruitment Process
At Thexyz, we make recruitment decisions collectively and follow an extensive process to ensure that these decisions are made objectively and fairly. The only things that matter to us are know-how and a willingness to learn, and we believe that diversity enriches our workplace.
1. Send your CV
You can submit a CV/Resume without applying for a particular position.
2. We Contact You
After receiving your CV, we will reach out and contact you.
3. You Pass Our Tests
To ensure you’re up to the task, we require you to pass our application tests.
4. We Meet Each Other
After passing the test, we will set up a meeting.
5. You Sign Our Contract
We have a few documents for you to sign.
6. You Work For Us
You are now an employee of Thexyz Inc.
