Importing email data
Existing email data can be imported into the email archiving portal, simply create a support ticket in your control panel and include your domain name in the request. Our migration experts will gather the necessary information and provide you with a quote for the import.
Cost and turnaround time both depend on how much data you wish to import.
- The fee for importing email data into the email archiving portal is $12 per GB of data.
- For an estimate of how long the import will take, see the time frames for importing and exporting data at the end of this article.
Exporting email data
You can export up to 3.5GB of data yourself by logging into your Email Archiving account:
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Export your data from the Archive Manager by creating searches and exporting the results of the searches.
Note: You can export searches with a maximum of 15,000 results and a total size of 3.5 GB.
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If you want to get a bulk export of your archived data, we can perform the export and provide you with links from which you can download your data directly. If you have access to an FTP site, provide your credentials and we can export your data to the FTP site.
The pricing for a bulk export is a one-time fee of $12 per GB for EML format and $14 per GB for PST format.
When determining which export method to use, consider the following questions.
Is an external third party requesting these exports?
Providing a temporary login for third parties to review search results is much faster than requesting a bulk export.
To which format do you need to export?
We offer bulk mail exports in either PST or EML format. Although PST is a more well-known format, exporting in EML tends to be easier to search, faster for us to produce, and much cheaper. We recommend that you first determine whether there is a preferred format. If there is no preferred format, then we recommend using EML.
Do you need to export all data or only data that meets certain criteria?
In most cases, more data means a longer and more expensive export. We can export data that meets certain criteria, such as search, date, range, or mailbox users.
You can also provide search names based on the following criteria:
- Date
- Search term
- Subject
- Sender
- Recipient
- Words or attachments in the body
Time frames for importing and exporting email data
Following are the estimated maximum completion times for both importing and exporting data:
- Less than 25 GB in 2 weeks.
- 25 GB to 49 GB in 3 weeks.
- 50 GB to 99 GB in 4 weeks.
- 100 GB to 1 TB in 6 weeks.
- If you have over 1 TB of data, contact Thexyz Support for an estimate.
