View up to the minute status of your email and app services at Thexyz on our Network Status page. Scheduled maintenance is also posted on this page.
Our knowledgebase has many tutorials for help with common problems. You can also browse through various categories and find answers to many questions.
Our live chat system is staffed 24 hours a day, 7 days a week. We can provide level one support through chat so if you have technical question you should submit a ticket.
When you need assistance from our technical support team, you can submit a ticket where a member of our team will look into your inquiry and provide a detailed response.
Browse the service forms below to quickly request, report and get access to services. Please note that we currently only provide support in English.
We offer a remote assistance service where a technician can remote in to your computer or share a screen to quickly resolve any trouble you may be having.
Our toll-free number is 1-800-314-9082 and available in North America only, if you require support over the phone, please first submit a ticket to expedite our response. If you require phone support, our support staff will submit a ticket on your behalf.
When you need assistance from our technical support team, you can submit a ticket where a member of our team will look into your inquiry and provide a detailed response. Once you have submitted a ticket you can check the ticket status.
You can send us a tweet through Twitter to @thexyz.